FAQs

  • Phone: 404-913-3989
    Email: anjel@themindfulmatch.com
    Hours: Monday-Thursday, 10am-6pm

  • Once I take someone on for a particular service, that will be the nature of the services provided going forward. This is to avoid what we call a dual relationship. If you are in need of additional services, I will refer you to one of my colleagues.

  • Coaching and therapy utilize different skill sets. Think of coaching like a training program and therapy as more of an avenue to process your lived experiences.

  • Insurance does not cover coaching services. If you wish to use your insurance for therapy, let’s find out if I am in your network. If not, I can provide you with the documentation you’ll need to submit to your insurance company for reimbursement should Out-of-Network benefits be a part of your plan.

  • Everyone is different. Most clients work with me for at least a year, but some much longer, some much less. It usually depends on how deep you’re ready to go.

  • The scope of my practice does not allow me to make recommendations for:

    -Service animals
    -Disability claims
    -Work leave
    -Custody cases
    -Personal injury disputes

  • As of January 1, 2022, the No Surprises Act has established new federal billing protections. Congress passed the No Surprises Act as part of the Consolidated Appropriations Act of 2021, and the No Surprises Act is designed to protect clients from surprise bills for emergency services at out-of-network facilities or for out-of-network providers at in-network facilities, holding them liable only for in-network cost-sharing amounts. The No Surprises Act also enables uninsured patients to receive a good faith estimate of the cost of care.

    Billing Disclosures

    When you get emergency care or get treated by an out-of-network provider, you are protected from surprise billing or balance billing.

    Balance Billing

    When you see a health care provider, you may owe certain out-of-pocket costs, such as a copayment, coinsurance, and/or a deductible. You may have other costs or have to pay the entire bill if you see a provider or visit a health care facility that isn’t in your health plan’s network.

    “Out-of-network” describes providers and facilities that haven’t signed a contract with your health plan. Out-of-network providers may be permitted to bill you for the difference between what your plan agreed to pay and the full amount charged for a service. This is called “balance billing.” This amount is likely more than in-network costs for the same service and might not count toward your annual out-of-pocket limit.

    “Surprise billing” is an unexpected balance bill. This can happen when you can’t control who is involved in your care–like when you have an emergency or when you schedule a visit at an in-network facility but are unexpectedly treated by an out-of-network provider.

    Protections for Balance Billing

    Emergency Services
    If you have an emergency medical condition and get emergency services from an out-of-network provider or facility, the most the provider or facility may bill you is your plan’s in-network cost-sharing amount (such as copayments and coinsurance). You can’t be balance billed for these emergency services. This includes services you may get after you’re in stable condition, unless you give written consent and give up your protections not to be balanced billed for these post-stabilization services.

    Additionally, Georgia law protects patients from surprise medical bills for: (i) covered emergency medical services provided by an out of network provider or at an out of network facility and (ii) covered non-emergency services from an out-of-network provider. This prohibition on balance billing does not apply if the covered patient chose to receive non-emergency services from an out-of-network provider and provided oral and written consent.

    Additionally, Georgia law states that these protections require the patient only to pay their in-network cost sharing-amount. These protections apply to patients with coverage through a state healthcare plan, managed care plan or a third party that opts into the prohibition from balance billing.

    When balance billing isn’t allowed, you also have the following protections:

    You are only responsible for paying your share of the cost (like the copayments, coinsurance, and deductibles that you would pay if the provider or facility was in-network). Your health plan will pay out-of-network providers and facilities directly.

    Your health plan generally must:

    Cover emergency services without requiring you to get approval for services in advance (prior authorization).

    Cover emergency services by out-of-network providers.

    Base what you owe the provider or facility (cost-sharing) on what it would pay an in-network provider or facility and show that amount in your explanation of benefits.

    Count any amount you pay for emergency services or out-of-network services toward your deductible and out-of-pocket limit.

    Good Faith Estimate

    You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost.

    Under the law, healthcare providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

    You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment and hospital fees.

    Make sure your healthcare provider gives you a Good Faith Estimate in writing at least one business day before your medical service or item. You can also ask your healthcare provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.

    If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.

    Make sure to save a copy or picture of your Good Faith Estimate.

    More Information

    If you have any questions, or if you would like more information about your right to a Good Faith Estimate, visit cms.gov/nosurprises or call 1-800-MEDICARE (1-800-633-4227).

  • If you or someone you know is having a mental health emergency, free and confidential support is available:

    Suicide & Crisis Lifeline: 988

    Crisis Text Line: text “Home” to 741-741

    Georgia Crisis and Access Line: 1-800-715-4225

    National Sexual Assault Hotline: 1-800-656-4673

    Trevor Project Lifeline: 1-866-488-7386 or text 678-678

    Trans Lifeline: 1-877-565-8860

    National Domestic Violence Hotline: 1-800-799-7233 description